lingi

lingi Support

Answers to common questions about the lingi app. Can't find yours? Email contact@lingi.app.

1. Contact

  1. Email contact@lingi.app. We answer in English or Polish. We reply to complaints within 14 days at the latest.
  2. To help us help you faster, include your Account email, your iPhone model, iOS version and lingi version (at the bottom of the Settings screen), and what happened.

2. How subscriptions work

  1. Kurs: the full course from A1 to C1, lessons, listening episodes and reviews, also offline.
  2. Kurs + Tutor: everything in Kurs plus voice conversations with the AI Tutor, 120 minutes in every month of the Subscription.
  3. Both plans come monthly or yearly and renew automatically. Apple charges the payment method linked to your Apple ID.
  4. You see the current price in the App and in Apple's purchase sheet before you confirm. Section 8 of the terms lists the prices in the Polish App Store.

3. Free trial

  1. New subscribers get a free trial: 2 weeks on yearly plans and 1 week on monthly plans. Apple grants it once per Apple ID, across all lingi plans.
  2. If you don't want to pay, cancel at least 24 hours before the trial ends. If you allow notifications, the App reminds you 2 days before.
  3. The Kurs + Tutor trial includes 30 minutes of Tutor conversations.

4. Cancelling and changing plans

  1. On your iPhone, open Settings, tap your name (Apple ID), then Subscriptions, pick lingi and tap Cancel Subscription. In the App, Profile, Subscription, Manage subscription opens the same screen.
  2. After you cancel, you keep access until the end of the period you paid for. Your progress stays.
  3. Deleting the App or your Account doesn't cancel the Subscription. Do that in Apple's settings.
  4. Change plans in the App: Profile, Subscription, Change plan. An upgrade starts right away; a downgrade starts at the next renewal.

5. Restoring purchases

  1. On a new phone or after reinstalling, sign in to the same Apple ID, then in the App tap Profile, Subscription, Restore purchases. The plans screen has the same button.
  2. If you have a lingi Account, sign in to it. The Subscription links to the Account, and your progress and bought Tutor minutes come back from it.
  3. The App says it found no subscription? Check that iOS is signed in to the Apple ID you paid with, and that the Subscription is active (Settings, your name, Subscriptions).

6. Offer codes

Enter a code in the App under Profile, Subscription, I have a code, or on the plans screen. You can also open the App Store, tap your photo and choose Redeem Gift Card or Code. The conditions shown with the code apply.

7. Refunds

  1. Apple bills in-app purchases, so you ask Apple for a refund: go to reportaproblem.apple.com, sign in with your Apple ID, choose Request a refund and pick the purchase.
  2. As a consumer you can also withdraw within 14 days under section 16 of the terms. When Apple refunds a Tutor hour, its unused minutes come off your Account.
  3. If Apple says no and you think you're owed a refund, email us.

8. Tutor minutes and the Tutor hour

  1. Kurs + Tutor gives you 120 minutes of conversation in every month of the Subscription, counted from the day you bought or renewed. Unused minutes don't carry over.
  2. A conversation uses as many minutes as it lasts. You pick the length before you start. You can't start a new conversation with less than 3 minutes left.
  3. When your plan's minutes run out, you can buy a Tutor hour: 60 minutes, paid once, not a subscription. You need an Account and an active Kurs + Tutor plan to buy it.
  4. Bought minutes don't expire and work on any phone you sign in on. The App uses them only after the month's plan minutes. If your plan ends or you switch to Kurs, they wait on your Account.
  5. The Tutor screen shows how many minutes you have left.

9. Microphone, pronunciation and conversations

  1. Pronunciation scoring and Tutor conversations need the microphone and an internet connection. Turn on microphone access in iOS: Settings, Apps, lingi, Microphone.
  2. No pronunciation score? Speak close to the phone in a quiet place and record again. Without a score the card lets you rate yourself, so you can keep going.
  3. The Tutor can't hear you? End any phone call or other app using the microphone, disconnect Bluetooth headphones to try the phone's own microphone, and check your connection.
  4. Can't start a conversation? You need an Account, an active Kurs + Tutor plan and at least 3 minutes left.

10. Account and sign-in

  1. The Account is free. You need it for Tutor conversations, buying a Tutor hour, and backing up and syncing your progress. Flashcards work without it.
  2. Sign in with a code from your email or with Apple. The code works for 10 minutes. Didn't get it? Check your spam folder and ask for a new one after a moment. We send at most 5 codes per hour to one address.

11. Deleting your account

  1. In the App, go to Profile, Settings, Delete account. We delete the Account and its data from our server, including progress, Tutor conversations and bought minutes. Progress saved on your phone stays until you delete the App.
  2. Deleting your Account doesn't cancel your Subscription. Cancel it in Apple's settings (section 4).

12. Your data

  1. Download a copy in the App: Profile, Settings, Export data. You get a JSON file with your Account data, settings and progress.
  2. For a full copy including Tutor conversation text, a correction, or deletion when you can't open the App, email contact@lingi.app from your Account's address.
  3. Turn off usage statistics under Profile, Settings, "Share anonymous usage statistics".

13. Documents